Eligible for a refund - You're eligible if, after a chat opens, the other person doesn't respond for 72 hours, or turns out to be impersonating someone or gets sanctioned. Not eligible for a refund - Sending a friend request, or a friend request that disappeared after a week, can't be refunded. If you have any questions about this, feel free to contact us anytime at hello@puffinplace.com. You can get a refund if you haven't used your purchase within 7 days of payment. Once you've used Luna, the purchase is no longer refundable, and partial refunds of your remaining Luna aren't available. For one-time charges, your entitlement expires once the specified period after purchase has passed. All personal information is managed in accordance with LU's Privacy Policy and Terms of Service.