1. Close the app.
2. Open the app again and tap Store.
3. To find your payment history, please check with your app store's customer support.
Where can I send my questions?
Just send us an email at hello@puffinpace.com.
I found a bug
We're sorry for the trouble.
Take a screenshot of the error and send it to LU (hello@puffinplace.com) with the details. We'll look into it and fix it as soon as we can.
My profile keeps getting rejected
These won't work as profile photos!
• Masked photos that show only your eyes
• Heavily edited photos
• Dark photos
• Group photos
• Collage photos
Your request may be rejected if your photos include any of the above.
How long does approval take?
It usually takes 1 to 2 days.
We carefully review the short profile you signed up with to make sure you're all set to get started, so it takes a little time.
How do I pay?
Tap the Luna (crescent moon icon) button to pay, or go to Settings -> Store.
How do I get a refund?
Email the purchase receipt sent to your store account, along with your nickname, to hello@puffinplace.com.
※We can't verify card payments, text messages, or KakaoPay payment history.※
What if I run into someone I know?
Use Avoid Acquaintances to register phone numbers saved in your contacts, and you won't be matched with those members.