If you cannot open the app

Email the customer service address below from the phone number registered on the account, with the subject Account deletion request. We will confirm the account and delete it. Email: hello@puffinplace.com

What is deleted

• Profile, photos, chats, feed posts and other information you entered are deleted when the account is deleted.
• Purchase history in the app is deleted and cannot be restored, even if you sign up again.
• Information collected at sign-up and during use is kept for 3 months after deletion and then destroyed without delay.

What is kept and for how long

• ID (email address), password, mobile phone number and device information: 3 months, to prevent repeated withdrawal and re-registration.
• Records of fraudulent use, such as fake sign-ups and rule violations: 3 years.
• Service usage records, access logs and IP information: 3 months (Protection of Communications Secrets Act).
• Records of advertising: 6 months. Records of contracts, withdrawal of offers, payment and supply of goods: 5 years. Records of complaints and disputes: 3 years (Act on the Consumer Protection in Electronic Commerce).

Kept information is used only for its stated purpose and destroyed when the period ends. See the Privacy Policy for details.